System Reset – Troubleshooting Guide
WARNING: This Factory reset procedure will restore all the settings on the AQ SmartSpeaker
to their defaults. It will erase
any network settings you have entered in CONNECTED Mode, and remove the security settings from the AQ DIRECT Mode. You
will need to set up your network settings again. It will not remove any firmware upgrades that have been applied to the
speaker.
To restore the default settings, press and hold the Volume Down, Power/Mode, and Volume Up buttons for 5 seconds.
The Wi-Fi LED will turn orange to confirm the reset, then the speaker will restart and return to normal operation.
System Reset
Troubleshooting Guide
Problem Possible Solutions
Wi-Fi LED is red,
flashing quickly
●
This is normal behaviour when the Speaker is first switched on. It should not persist for more than a
minute.
●
If this continues, there may be a problem with the firmware. Try resetting the Speaker using the reset
button. If that does not resolve the issue, contact support.
No Sound
(when using AUX
IN Connection
●
Ensure that the cable is plugged in fully and the speaker is switched on (white power LED on)
●
Check that the Speaker is in AUX IN Mode (The Wi-Fi LED should be off, brielfy press Power/Mode Button
to cycle through modes)
●
Check the volume setting on the source device and on the speaker. When not using AirPlay, the volume
controls operate independently.
●
Check that the speaker has not been muted (The Power LED will flash if the speaker is muted)
No Sound
(when using
CONNECTED
Mode)
●
The Speaker may be out of range of the network, or not connected to a network. Check to make sure that
the Wi-Fi LED is green.
●
The iOS device may be out of range of the router.
●
Make sure that the volume control on the iOS device is not set too low or muted.
●
Try selecting the internal speaker and then re-selecting the AQ SmartSpeaker
from the device list.
●
Try quitting your App and re-starting it.
●
Try switching off the Speaker and re-starting it.
●
Check that the speaker has not been muted (The Power LED will flash when the speaker is muted)
No Sound
(when using AQ
DIRECT Mode)
●
Make sure that the volume control on the iOS device is not set too low or muted.
●
Try selecting the internal speaker and then re-selecting the AQ SmartSpeaker
from the device list.
●
The iOS device may be too far away from the AQ SmartSpeaker
.
●
Try quitting your App and re-starting it.
●
Try switching off the Speaker and re-starting it.
●
Check that the speaker has not been muted (The Power LED will flash when the speaker is muted)
Sound is too
Quiet
●
Try changing the volume on the AQ SmartSpeaker
. iTunes will automatically reset this volume when it
connects to the Speaker.
●
Sound Check may be switched on. This limits the volume output of your iOS device. Turn it off from
Settings>Music>Sound Check.
Speaker stops
responding
(pressing buttons
doesn’t do
anything)
●
Press the reset button on the back of the AQ SmartSpeaker
to force it to restart.
NOTE: Pressing the reset button won’t affect your settings.
AirPlay icon
doesn't appear
●
Restart your App on an iOS Device, or Quit and re-open iTunes on a computer.
●
Some computers may need to be restarted before the AirPlay icon will appear.
Problem Possible Solutions
Wi-Fi Light is flashing red slowly
●
The Speaker is not connected to the network. Either the Speaker is not in range of the
network, or there is a problem with the configuration settings.
●
Ensure that you have selected the name box and clicked “done” before selecting the next
box down.
General Problems
Problems Using the AQ Connect App
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