Troubleshooting Guide - Continued
Problem
Possible Solutions
Unable to load to the
Speaker configuration
page
●
Try disconnecting from any other networks your computer is connected to whilst loading the page,
including wired networks.
●
Try disconnecting from the Speaker network and reconnecting to the same network.
●
Close all open web browser windows (and quit the application on an Apple machine) and restart
the browser.
●
Pressing the reset button on the Speaker will force it to restart.
Note: after doing this you will need to restart from step one of the connect procedure.
●
Occasionally, Skype may cause issues with the connection. If you use Skype, close it completely
before trying again.
Unable to connect to
temporary network
generated by AQ
SmartSpeaker
●
Try disabling and re-enabling your wireless network connection.
●
Ensure you are not connected to any other wireless network.
●
Try temporarily switching off any other Wi-Fi devices, except the wireless router which you plan to
connect the Speaker to.
●
Try restarting the computer.
●
Pressing the reset button on the Speaker will force it to restart
Note: after doing this you will need to restart from step one of the connect procedure.
Configuration page stops
responding or disappears
after applying settings.
●
This is normal - the Speaker has accepted the settings and is now restarting in order to connect to
your wireless network, but the computer is still connecting to the Speaker configuration network.
Close the browser window and re-connect your computer to your normal wireless network.
Wi-Fi LED does not
change from red & green
flashing after applying
the settings.
●
If the Wi-Fi LED does not change from red & green flashing alternately, wait for 2 minutes to
ensure that the settings have been completely loaded, and then press the reset button on the
back. The Speaker will restart and should connect to the network.
Wi-Fi Light is flashing
red slowly
●
The Speaker is not connected to the network. Either the Speaker is not in range of the network or
there is a problem with the configuration settings.
●
If you have just applied the settings, you may need to press the reset button on the back of the
Speaker to finish applying the new settings.
Wireless network key is
automatically filled in.
●
Your web browser may have stored this information from setting up a previous device, if you are
not absolutely sure it is the correct key, delete it and type the correct key.
Problems Connecting Using Setup Option 3
For further troubleshooting and technical support, please visit our website at www.aqaudio.com
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